WholesaleSugarFlowers.com
 
contact us | 800.593.8250
Gum Pste FlowersRoyal Icing FlowersParty Cake DecorEdible Dec-OnsEdible ImagesCandles
QuickOrder FormRibbons & AccessoriesCake Plates & PIllarsDusting PowdersSeasonal ItemsDiscontinued/Sale
QuickOrder Form

  Categories
Cake Kits
Cake Plates & Pillars
Candles
Discontinued / Sale
Dusting Powders
Edible Dec-Ons
Edible Images
Gum Paste Flowers
Party Cake Decor
Ribbons & Accessories
Royal Icing Flowers
Seasonal Items
  Information
  Shipping & Returns
  Company Info
  Terms of Use
  Contact Us
 
 


Shipping & Returns Policy

Shipping Schedule and Estimated Time of Arrival

At WholesaleSugarFlowers.com, we have designed our shipping process so that you will be able to choose from shipping options based on what transit date is best for your business needs and your budget, you decide. Orders placed before 2:00 PM Pacific Time (PT), Monday - Friday, will be shipped out the same day. Orders placed after 2:00 PM Pacific Time (PT), Monday - Friday, will be shipped out the next business day. All orders are shipped from San Diego, CA 92154. Estimated Time of Arrival, which is calculated based on your location, is provided for your convenience during checkout. Please note that Estimated Time of Arrival is only an estimate. Though we guarantee to ship your package out according to schedule, we cannot guarantee late shipments due to weather and other unexpected emergencies that UPS may encounter while your package is in transit. For this reason, we suggest you leave extra time for unexpected emergencies or delays. For example, if you would like to order flowers for a Saturday wedding and the Estimated Arrival date is Friday, the day before the wedding, we suggest you select a faster transit method and allow extra time for if your package is delayed in transit, your package would not arrive until the following week. UPS delivers Monday - Friday, Saturday delivery is available only by special order for Next Day Air packages only. If you wish to overnight your package for Saturday delivery, you must call customer care at 1.800.593.8250, this special order cannot be placed online. Packages arrive on time 98% of the time, however, for an important shipment; it's always wise to allow yourself extra time, as a hold up in the transit process is always possible. Please note, incorrect addresses may result in delayed shipments, so please check over the address you have entered.

 

  Where we Ship

Wholesale Sugar Flowers ships to the contiguous United States only at this time (this excludes Alaska, Hawaii and Puerto Rico).  We do not ship internationally.  UPS cannot deliver to APO/FPO or P.O. boxes.  Please note, invalid addresses will not be shipped.

Shipping Charges

Wholesale Sugar Flowers uses UPS for all shipments.  Shipping charges are provided to you during checkout, and are calculated using UPS rates. You will have the opportunity to view different transit options (by Ground or Air) and costs associated with each option during checkout. UPS transit options available include UPS Ground delivery, which typically arrives within 4-5 business days; or 3 Day Select, 2 nd Day Air and Next Day Air.

UPS Delivery Guarantee

UPS guarantees to have your order delivered on time, based on the Estimated Time of Arrival. If your order arrives late, you can request a refund in shipping charges for your order, as long as your order was not late on account of weather or a delay due to an emergency or otherwise uncontrollable event. In order for Wholesale Sugar Flowers to issue a refund, it must be accepted by UPS. We can process the refund for your shipment charges on your behalf, as long as your refund has been approved by the carrier. If you wish for us to process a refund, please give us a call to notify us, and we will process it for you. As always, you can speak directly with UPS further regarding a refund. UPS can be reached by calling 1.800.PICK.UPS. For more information on this matter, please call UPS or visit UPS online.

Free Ground Shipping Policy on orders over $200

Our free ground shipping offer is good on merchandise orders of $200 or more delivered within the contiguous United States (excludes Alaska, Hawaii, and Puerto Rico) by UPS Ground delivery only. This offer cannot be combined with any other offer.

How to Track your Order

If you place an order online with a valid email address, you will receive an e-mail from UPS and Wholesale Sugar Flowers, once your order has been processed. This email will contain your tracking number as well as a link to the UPS web site where you can track your package. Also, if you have ordered online, you can always log-in to your account, and then click on "View Order Status and History." Finally, to track your package, select the order you wish to track from your order history, and then click "Track." As soon as your order is received, processed, and shipped out, the tracking number will be available on this page as well.  You can track your package(s) by visiting UPS Online, or by calling 1.800.PICK.UPS, or you can call Wholesale Sugar Flowers Customer Care at 1.800.593.8250, and we can track your package for you. If you have placed your order by phone, and you wish to retrieve your tracking number, please call or e-mail us and we can provide that number to you, once your package has been processed and shipped. Should you have any questions about your order, please e-mail us at info@WholesaleSugarFlowers.com or call Customer Care at 1.800.593.8250.

Returns

You have 5 days from receipt of your order to call and request a return. All returns must be in their original packaging to be considered for a return, and must be in good condition. In order to process a return, you need to call for a return number. No returns will be accepted without an authorized return number from WholesaleSugarFlowers.com. Please call Customer Care at 1.800.593.8250 to receive an authorized return number. WholesaleSugarFlowers.com is not responsible for shipping costs on returns. All authorized returns must be in excellent condition, in their original packaging, the product boxes should be taped closed, and the return should be received, by WholesaleSugarFlowers.com, within 30 days from the original date of receipt of the order. All authorized returns will result in a 20% restocking fee to the customer, the remaining amount will be credited back to the credit card used for the original purchase.

Damages and Shortages

At Wholesale Sugar Flowers, we ship every box and package out in perfect condition. We know that when you receive your flowers, you need to use them, sometimes immediately. For this reason, we pride ourselves in our state-of-the-art packing system, which means we take extra packaging care to ensure your flowers will arrive at your business in excellent condition. However, since your package(s) is sent via a transit carrier, we recommend that you examine each package to verify that you have received it in good condition, even before you open it. If you realize the box is damaged upon inspection, please do not accept the box from UPS. Never accept a damaged package. Immediately after you refuse the package, please give our Customer Care department a call, 1.800.593.8250, so they can get started on processing a new order for you. Please maintain all original packaging in the event that it is needed for inspection purposes. All in all, damaged packages by the transit carrier are extremely rare, but they can happen. For this reason, it is always wise to order in advance, whenever possible. Shortage disputes should be reported within 5 days of receiving your order, please call Customer Care at 1.800.593.8250. Any issues should be reported within 5 days of receiving your order.

   
 
 
 0 Items In Cart
 Total: $0.00
$200.00 more for free shipping!